Being a Doctor, Not a Bug Detective

I am sure you’ve heard about the triple aim introduced by the Institute for Healthcare Improvement —improving patient experience, reducing cost, and improving the health of a population. I recently discovered that this is being reconsidered, in light of a crucial missing piece – the people who actually are responsible for the patient experience and healthcare. Now conceptualized as the quadruple aim, provider and clinical staff satisfaction is seen as the bedrock upon which the other three aims can be achieved.